Our Returns and Refunds Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Returns and Refunds Policy at any time.

• RETURNS POLICY

A return will be allowed to the Customer for the If the Different Product Received, the customer can return it within 24 hours of delivery, we will ask the customer to send the product back to our office located at: 107B, Arni Road, Sankaranpalayam Vellore  Tamil Nadu - 632001 India.

Eligibility for Return:

* The customer must ensure to return the item with its original packaging and all accessories in the same condition as received. By original packaging, we mean that the product should be returned in the original condition along with proof of purchase, order number.

* Return or Refund will be issued only Incase of transit damage or Wrong Product Received. Product Unboxing Video and Photo is must.

* We would advise that you should use a tracking service to ensure that you receive a guaranteed delivery to us. We will not be able to offer refunds for any items that have been lost in transit or that have not been delivered to us.

* All customers must contact info@crafterskart.com for approval before sending or returning any item to us.

* crafterskart.com will not be responsible for the returned item without prior notification to www.crafterskart.com.

In a determination to accomplish user satisfaction, if there is an issue, you can contact us through our email contact@crafterskart.com.

We may refund you back in the following circumstances:

1.     If there is duplicate payment was made due to technical glitch, or any other error.

2.     If we consider the refund is necessary as per user support staff as per our sole discretion.

We take user feedback very seriously and use it to constantly improve our quality of service.

Any sale or promotional items that are sold are non-refundable and non-exchangeable.

Note: www.crafterskart.com reserves the right of any changes in the return policy. Any changes will be updated on our website.

• METHODS OF PAYMENT AND REFUND

We will refund your amount to the original payment method, once it has been processed.

• REFUND CYCLE:

The complete refund process normally takes about 7-10 working days from the date of confirmation of refund.